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sim-bē-'ä-'trek: building beautiful businesses together

Operations-as-a-Service

From human resource management, to business operations delivery, to customer experience management, and marketing & sales process, Simbiotrek will either directly provide, or provide the critical executive oversight, of the capabilities necessary for your business to operate and grow.

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tree representing well managed operations

Systematic digital operations and support services have been a major challenge for entrepreneurs who are growing and SMBs who want to scale their enterprise.

A typical choice is to try to build functional teams unrelated to the core business or to contract with service providers. The challenge of the first choice is attracting competent talent, nevermind top talent, and that’s assuming you can identify the need for the talent in the first place.

The option of partnering with a service provider makes a ton of sense, however typically requires a lot of executive oversight to make sure operations remain aligned to your strategy and values.

Our Operations-as-a-Service model includes our Fractional Chief Operating Officer service and fully empowers your f/COO to be fully responsible for operational capacity and learning.

Simbiotrek OaaS accelerates your business growth and ensures that your operations are always aligned with your vision and mission.

  • How can SMBs get top-tier HR expertise without a dedicated HR department?

  • How will CSOps activation happen for SMBs at a budget and scalable in nature?

  • How do SMBs overcome unique marketing and sales challenges with limited resources and a diversifying marketplace?


  • Through OaaS, Simbiotrek will either directly provide, or provide the critical executive oversight of, the capabilities necessary for your business to operate and grow.

    IT infrastructure and service management

    Our IT managed services proactively improve service reliability, functionality and scale infrastructure and support services to meet growing business

    Marketing, sales, and channel operations

    Managed Sales & Marketing teams can support brand growth with digital marketing, lead generation, and digital partnerships and channel optimization

    HR Operations

    Virtual or on-site, Managed HR Ops can strategize, implement, optimize and streamline workforce efficiency, productivity and cost

    Customer Success

    Customer success Ops manages account, NPS, customer touchpoint and engagement, cross-functional business process coordination, and workforce planning

    Simbiotrek Operations-as-a-Service Benefits

    • Time and resource efficiencies

    • Helping employees focus on business-valued tasks.

    • Execution excellence

    • Specialist resources for long-term service excellence

    • Advisory expertise

    • Sound suggestions to solve complex business problems.

    • Market-leading technologies and talents

    • Access to cutting-edge thinking, methodologies, and technology that are commercially unattractive to build in-house.

      Access to worldwide talent and expertise; solutions that connect and operate across a global network.

    • Deep industry and sector insight

    • Applying cross-industry expertise to improve solutions.

    • Continuous improvement

    • Focus on operational and business processes optimization.

    • Agile Operations

    • Flexible service models and scalable infrastructure

    • Cost efficiencies

    • Cost reduction and enhanced financial planning through:

      A predictable pricing model

      Reduced exposure to risk

      Outcome-based pricing

      Reduced fixed headcount fees and third-party fees

    Get In Action Now

    Tell us about yourself and what you'd like to talk about.
    (If you're not already, you will be subscribed to the Simbiotrek News mailing list too.)

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    525 S White Street
    Wake Forest, NC 27587

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